I wish I'd read this review before I made my purchase! Paid over £200 for a pram for my baby that is due in less than four weeks. I ordered it on the 2nd of June 2012 and it's now 18th of June and still no sign of it. Emailed 'Aimee' and even spoke to her on the phone. She assured me it would be delivered last Saturday before 1pm, I waited in all day and it did not arrive. I have emailed her again and haven't had a response yet, trying to call right now but nobody is answering the phone despite it being within opening hours. No wonder they have removed PayPal as a payment option as they offer protection to buyers. I paid by debit card via sagepay and from what i've gathered I have zero protection. I can see this matter ending up in the smalls claims court. My baby is due in less than a month, I am £217 down and my first child has no pram, I will probably have to buy another one from a better retailer until i get this matter sorted.
Yes, I too, wish I'd read this before I'd ordered a car seat. They took my payment on 8 June, gave me a delivery date, changed it at the last minute to the following week, then of course nothing arrived. Email from Aimee said she'd look into it then get back to me but she didn't. So I emailed asking for a refund, to which she replied it would be back on my credit card account within 2-6 days. That was 2 weeks ago, and I am still waiting. Cant get through to her by phone, and she doesn't answer my emails now. Hopefully Barclaycard will be able to help...
wow. i am shoping online for years and this time i was scammed. 200 pounds i have paid to babyshop.co.uk. well, there always a first time. I'll be more carefull now.
it happen to me as well, bought some goods on the 1st december and to my suprise found this message:
Baby Shop has ceased trading as of the 18th January 2013.
All outstanding orders will be fulfilled and we will continue to provide email and telephone support to existing customers until 31st January 2013.
In the event you need to contact Baby Shop please call 0843 289 6684 or firstname.lastname@example.org
The internet domain name babyshop.co.uk is owned by Giraffe.co.uk (a completely separate entity) and was formerly leased to Baby Shop. This lease has now been terminated.
I dont know what to do now... send them an email to request once more the delivery of the goods or my money back.