John Lewis Customer Service - Baby

Lucky, Star & Clover! Platinum member

10/10/2010 at 03:44

Hi Ladies,

I'm considering using JL price match on the bugaboo i want.

Just wondering if anyone else had done the same with their pram and what they thought for JL customer service?

Thanks

kayssis

10/10/2010 at 04:14

Didn't price match with them or buy pram...but bought a lightshow or ds cot the other week and went to open it to change batteries and the screw was broken couldn't get in- rang them up and had a new one sent out in 2 days so can't fault their customer service. Had as good service with a sleeping bag with a faulty zip

Ps. Love my bugaboo xx

Mrs_Amanda Platinum member

10/10/2010 at 04:29

I've not used JL for a pram - yet - but I have price-matched with them before very successfully, and their customer service has always been faultless when I've needed it.

Sunflower81 Platinum member

10/10/2010 at 08:05

I've always been very impressed with John Lewis customer service - I don't think I've asked them to price match (hubby might have done with the TV though actually), but when I've needed anything they've always been good. Actually once I ordered the wrong size duvet from them, my mistake, and they replaced it no problem, free return and free delivery on the replacement, even though I should have really paid with an order that small. And when I tried to order some bedding that was out of stock, they checked which stores had it in stock, gave me their numbers to call and it was sent to me, again for free. Not service you get everywhere!

MrsO2009

10/10/2010 at 08:10

I tried to get JL to price match my Bugaboo but they were unable to match the mothercare online deal (online voucher code) but I have to say when I contacted them to see if they could match it the service was brilliant and I wouldn't hesitate buying other baby bits from them. The lady from the call centre said the offer i had was too good to miss and that she would advise me to buy from Mothercare. - at least they are honest!
The lady at JL did say that if you have any problems with the Bugaboo they will loan you a pram whilst it is fixed too.

Mrs_Amanda Platinum member

10/10/2010 at 09:23

e had that, MrsO, buying a fridge. We asked them to price-match, but they said the quote we had from a different shop was actually lower than they paid themselves so they couldn't price-match and make a loss. But they were very good about it.

NIKKINOOS

10/10/2010 at 15:05

We got JL to price match on our Icandy Apple we got earlier this year and they were great. Got back to us quickly to confirm that they could do it so we went ahead and ordered from there. To top it off delivery was super quick to! x

-Samiana-

10/10/2010 at 16:21

We got our iCandy Cherry from them this year and have sadly had three faults with it. However, JL have been great at sorting the probe really quickly and they're always friendly.

They can be funny about the price matching stuff. Some of the stores just like to be able to the call the shop and get the price there and there. X

Lucky, Star & Clover! Platinum member

14/10/2010 at 15:37

Thanks ladies

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