Bambino Direct
BambinoDirect
bambinodirect.co.uk

I advise everyone to AVOID BAMBINO DIRECT - have just spoken to the person who's been brought in to sort out their issues, only to be informed by her that it was her fault my order has been messed up.

I was in the market for a new pushchair and car seat as we had to return our previous one to another shop as it was faulty. Shopping around I found Bambino Direct to be the most competitive on price, but decided to check the forums for other people's experiences of them.

Due to the less than positive feedback, I decided I'd call them direct, as opposed to order online, to see if they can meet my requirements. I told them I needed the pushchair to be delivered the next day as our 5 week old baby was without one and that all the time we do not have one, we're stuck in the house. I was assured that it would be sent that day and be with me the following day, so I was satisfied and decided to make my purchase.

It's now the day of delivery and no sign of my pushchair... I've just spoken to them and have been told that it wasn't sent yesterday, but instead will go today and be with me tomorrow. This is obviously very frustrating as I've had to stay home from work today to await delivery and am also unable to take my baby out for yet another day.

I asked how they were going to compensate me for this inconvenience and was told they can't give me a cash amount or vouchers, but instead they would send me a 'gift.' Obviously a 'gift' is a very broad term, so when I pushed further I was told I could choose from a comb set, or a plate and cutlery set - neither of which come close to the amount I've been put out - two days off work to await delivery and two days unable to take my baby out when I'd been informed otherwise!

Needless to say, I turned down the 'gift' and have instead decided to warn anyone else to avoid them!